The nation’s largest consumer organization representing airline passengers, FlyersRights.org, will demand that the U.S. Department of Transportation (DOT) and the Federal Aviation Administration (FAA) recognize an “Airline Passengers Bill of Rights” http://strandedpassengers.blogspot.com/2013/12/for-release-december-16-2013-contact.html at two events this week:
- A hearing of the DOT’S Advisory Committee for Aviation Consumer Protection on MONDAY, DECEMBER 16, 2013 at approximately 2:00 PM EDT in the Oklahoma City Room of the DOT West Building Headquarters, 1200 New Jersey Ave., S.E., Washington.
- A meeting of the Federal Aviation Administration Rulemaking Advisory Committee on THURSDAY, DECEMBER 19, 2013 at 1:00 PM EDT at Room 1010, FAA Headquarters Building, 800 Independence Ave., SW, Washington.
Supported with a specific, 30-point plan, FlyersRights.org President Paul Hudson will unveil an Airline Passengers Bill of Rights that will include:
- THE RIGHT to a ticket we can understand and rely on, with no hidden fees, at a fair price.
- THE RIGHT to be treated well when our flight is canceled or delayed, with reasonable access to available flights on other airlines and advance notice, a refund and compensation when it’s the airline’s fault.
- THE RIGHT to airline honesty when it comes to the status of our flights and the reasons for delays and cancellations.
- THE RIGHT to a safe aircraft and a well-trained, well-rested crew.
- THE RIGHT to get off the tarmac within three hours at the most.
- THE RIGHT to have our luggage arrive when we do – or to compensation if it doesn’t.
- THE RIGHT to be treated like human beings onboard aircraft, with food and drink and seats and legroom that are safe and comfortable.
- THE RIGHT to retain basic constitutional rights of privacy, free speech, travel, due process of law, freedom from unreasonable search and seizure when we enter an airport or board an aircraft.
Mr. Hudson noted, “It has been 35 years since airlines were deregulated as to fares, routes, schedules and services. We are calling on Congress, President Obama and DOT Secretary Foxx to review the Airline Deregulation Act of 1978 to correct the consumer abuses, unfair or deceptive practices and inefficiencies that have infested and degraded the nation’s air transportation system.”